Help Center

Help Center — Melissa Dayton Art

Melissa Dayton Art

Help Center

Guidance for missing packages, peel-and-stick troubleshooting, and everything in between.

Shipping & Delivery

Lost or Missing Package

Once an order leaves our production facility, delivery is managed by the shipping carrier. If your tracking shows "Delivered" but the package has not arrived, please work through the steps below before filing a carrier claim.

  • 01

    Wait 2–3 business days

    Some carriers mark packages as delivered before they physically arrive. Give it a short window before assuming the package is lost.

  • 02

    Check all delivery locations

    Look around all doors, porches, and garages. Check mailboxes, parcel lockers, and any covered areas near your entrance.

  • 03

    Ask neighbors and household members

    A neighbor may have accepted the package on your behalf, or another household member may have brought it inside without mentioning it.

  • 04

    Review your tracking details

    Check the carrier's tracking page for any delivery notes, updated scans, or instructions about where the package was left.

  • 05

    File a claim with the carrier

    If the package still cannot be located after completing the steps above, file a claim directly with USPS or FedEx using your tracking number. See the section below for direct links and guidance.

ℹ

Important Policy Notice

Once an order has shipped, the shipping carrier assumes responsibility for delivery. Because of this, Melissa Dayton Art is unable to refund or replace orders that are lost in transit. Claims must be filed directly with USPS or FedEx using your tracking number.

📦

Need your tracking number? It can be found in the shipping confirmation email sent after your order was dispatched. Search your inbox for a message from Melissa Dayton Art with the subject "Your order has shipped."

Carrier Claims

Filing a Claim

Use the guides below to file a missing package claim with your carrier. You will need your tracking number in both cases.

USPS

  1. Wait 2–3 business days after the delivery scan.
  2. Check all delivery areas and confirm with neighbors or household members.
  3. Submit a Missing Mail Search Request using your tracking number at the link below.
  4. If the search request does not resolve the issue, file a formal claim through USPS Claims.
USPS Missing Mail Search USPS Claims

FedEx

  1. Wait 2–3 business days after the delivery scan.
  2. Check all possible delivery areas around your home.
  3. Visit the FedEx tracking page and enter your tracking number.
  4. Select "Manage Delivery," then choose "Report Missing Package" and follow the prompts.
FedEx Tracking FedEx Claims

Information you may need to file a claim

Tracking number Shipping confirmation email Proof of purchase value Contact information Insurance details (if applicable) Supporting documents (if requested)

Peel & Stick Wallpaper

Troubleshooting Guide

If your peel-and-stick wallpaper is not adhering properly, the issue is almost always related to wall preparation, installation technique, or environmental conditions — and in most cases it can be resolved.

01 Wall Preparation

Peel-and-stick wallpaper performs best on clean, smooth, and properly prepared surfaces. Most adhesion failures trace back to wall prep.

Clean the wall surface

Dust, grease, or residue will prevent the adhesive from bonding properly.

Solution

Wipe the wall with a damp cloth and mild cleaner. Allow to dry completely and wait at least 24 hours before installing wallpaper.

Ensure the wall is smooth

Texture, bumps, or surface imperfections prevent full adhesive contact.

Solution

Fill holes, sand raised areas, and repair cracks before installation. In some cases a skim coat may be needed to create a truly smooth surface.

Prime if necessary

Washable, stain-resistant, or matte paint finishes can interfere with adhesion.

Solution

Apply a high-quality wallpaper primer and allow it to fully cure before installation.

02 Environmental Conditions

Room temperature and humidity have a direct effect on how adhesive wallpaper performs during and after installation.

Temperature

Install and maintain 65–80°F during installation and for 48 hours afterward.

Humidity

Moderate levels are best. Avoid installing in extremely humid or damp conditions.

03 Installation Technique

Even on a perfectly prepared wall, installation technique matters. A few small adjustments make a significant difference.

Peel gradually

Remove only a few inches of backing at a time while carefully aligning the top of the panel. Peeling too much at once leads to misalignment and stress on the adhesive.

Use a smoothing tool

Work from the center of the panel outward to remove air bubbles and ensure full, even wall contact.

Apply firm, even pressure

Consistent pressure across the entire panel activates the adhesive and prevents lifting at the edges.

04 Wall Surface Compatibility

Not all surfaces are equal. Understanding your wall type before you begin saves significant frustration.

Works well

  • Smooth painted drywall
  • Properly primed surfaces
  • Eggshell or satin paint finish

More difficult

  • Textured walls
  • Brick or concrete
  • Unpainted drywall
  • Highly washable or stain-resistant paint
  • Flat or matte paint finishes
For textured walls or difficult surfaces, LUXE Traditional wallpaper is often the better choice — it is more forgiving and delivers a more seamless result. Compare materials →
If an edge is lifting after installation: Press the area firmly using a smoothing tool. For small sections, a hairdryer on low heat can gently warm the adhesive and help it rebond. Use caution — do not overheat the material.

Still need help?

If you continue experiencing issues, please reach out directly. The more detail you can provide, the more quickly we can help.

melissa@melissadayton.com
Order number Photos of the wall surface Photos of the issue Wall type & paint finish