Refund policy
Refund, Returns & Exchanges
Because all Melissa Dayton Art wallpaper is custom printed to order, most purchases are final sale and are not eligible for returns, refunds, or exchanges.
Each order is produced specifically for your project based on the selections and quantities you provide at checkout.
When We Will Make It Right
We will gladly resolve issues if:
• Your item arrives damaged
• Your item arrives defective
• You receive the incorrect item due to our error
If one of these situations occurs, please contact us within 7 days of delivery so we can review the issue and provide a solution.
Situations Not Eligible for Refunds or Exchanges
Because wallpaper is custom printed, we cannot offer refunds or exchanges for:
• Ordering the wrong material (LUXE Traditional vs Peel & Stick)
• Ordering incorrect measurements or quantities
• Color expectations or screen variations
• Minor color differences between print batches
• Installation errors or installer issues
• Wall conditions or surface compatibility
• Change of mind after ordering
For this reason, we strongly recommend ordering samples before purchasing wallpaper for a full wall.
Wallpaper Orders — Final Sale
All wallpaper products, including:
• LUXE Traditional Wallpaper
• Peel & Stick Wallpaper
are custom printed to order and are therefore final sale.
These orders cannot be returned or exchanged once production has begun.
Reporting a Damaged or Incorrect Order
If your order arrives damaged, defective, or incorrect, please email us within 7 days of delivery with the following:
• Your order number
• A brief description of the issue
• Clear photos showing the problem (close-up and full view)
Once reviewed, we will determine the appropriate resolution, which may include:
• A replacement or reprint
• Store credit
Return Conditions (If Approved)
If a return is approved:
• Items must be unused, uncut, and in original condition
• Items must be returned in secure packaging
If the issue was caused by a manufacturing error or incorrect shipment, we will cover return shipping if required.
Shipping Information
Production Time
Because each order is printed specifically for you, please allow:
Production: 3–5 business days
Shipping Time
After production is complete, delivery typically takes:
3–5 business days depending on your location.
Tracking information will be sent once your order ships.
Shipping Location
Wallpaper orders are printed and shipped from our production partner in Arizona, United States.
Some items may ship separately depending on the product type.
Shipping Address Accuracy
Please double-check your shipping address at checkout.
Melissa Dayton Art is not responsible for delays or delivery issues caused by incorrect shipping information.
Legal Notice
Melissa Dayton Art reserves the right to deny returns that do not meet the conditions outlined in this policy.
We are not responsible for return shipments lost or damaged in transit unless a return label provided by us is used.
Liability is limited to the original purchase price of the product.
This policy complies with applicable consumer protection laws, and your statutory rights are not affected.
Need Help?
If you have any questions about your order, please contact us.
📧 melissa@melissadayton.com
🌐 www.melissadayton.com
Refunds
If your product was damaged during shipping, there is a 2-week grace period
If more than 15 business days have passed since we’ve approved your return, please contact us at melissa@melissadayton.com.